Return your order
We want you to be completely satisfied every time you shop with Icebikeheaven. We therefore give you 7days to return your order to us for any reason. If you wish to return an order please follow the instructions below. Goods must be returned in a resaleable condition with all tags intact.
Unfortunately we are unable to accept returns of the following products: food products that will be within 3 months of the sell-by date on their return; and products that can't be returned for hygiene reasons once the original packaging has been opened such as undergarments (padded shorts, bibshorts etc.). Bikes which are customised to a customer's personal specification are also excluded from returns except in cases of warranty issues.
If you wish to return an order all goods should be suitably packaged to avoid damage, preferably using the packaging in which they were sent to you. Goods must be returned in a resaleable condition with all tags intact. Extra care must be taken when trying on clothing and please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to make a deduction from the refundable amount if goods are not returned in a saleable condition or are damaged. A full refund will be provided (excluding any return postage costs if applicable). To return your items, please see our returns procedure below.
The shipping and handling charge is not refundable and customer should be responsible for all the charges of returning and reshipping.