International Shipping

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DHL express with On Demand Delivery

Ship within 3-5 working days WORLDWIDE for ready stock items ONLY.

Ship within 12-14 working days WORLDWIDE for pre order items.

Maximum flexibility and convenience.
Proactive status notifications by SMS or e-mail about dispatched shipments with the anticipated delivery date.
Customers being able to decide how, where and when the delivery takes place at the time that suits them best.
ODD from DHL Express offers the recipient flexibility. Choose where and when your shipment is delivered.
With ODD you as the sender choose to keep your customers proactively informed about the journey their shipment is making.
The recipient decides online what delivery option suits them.

Whilst the shipment is en route, your customers can use On Demand Delivery to choose from the following options:

DHL Collect from a DHL ServicePoint
No more waiting at home unnecessarily Your customer collects their parcel from a DHL ServicePoint nearby.

DHL Schedule the delivery
Your customer selects a delivery date that best suits them.

DHL Signature waiver
Gives DHL permission to deliver the shipment withoutsignature in the absence of your customer.

DHL Delivery to neighbours, reception or security
Gives DHL permission to deliver the shipment toneighbours, reception or security.

DHL alternatief adres Delivery to another address
Gives DHL permission to deliver to an alternative address (such as work, family, school etc.).

DHL Waiting time for holidays
If your customer is on holiday, we can hold the shipment for you for up to 30 calendar days.

OVERWEIGHT / OVERSIZE CHARGES MAY APPLY

Additional overweight/oversize fees may apply for bulky or oversized items such as wheels, car racks, bikes, work stands, and trainers.

SOME MANUFACTURER SHIPPING RESTRICTIONS

Some manufacturer restrictions apply to shipping destinations; check the item product page for details.

When will my order be dispatched?

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting.

Delivery may take longer in the following instances:

The availability of one of your order items may have changed from when you purchased – if this is the case we'll email you to help you find an alternative

Additional Information

Orders are sold exclusive of VAT and may be subject to Customs Duties and Import Taxes.

Unfortunately we have no control over this part of your orders' journey so to get the best advice you should contact your local customs office.

Any additional charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside the EU, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery.

If your order consist of heavy / large item >15kg please contact us for discounted shipping.

If your country is not listed please contact us. DHL express is able to ship to 240 countries worldwide.

Our new partner > Aramex tracking > number https://www.aramex.com/track/shipments

Ship within 3-5 working days WORLDWIDE for ready stock items ONLY.

Ship within 12-14 working days WORLDWIDE for pre order items.

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