Return & Refund Policy

I need to return a product under warranty.

In the event of a warranty problem with a product, please email us at icebikeheaven@gmail.com or 60-174204398. We can then take the best course of action for you and the particular item. Please note that proof of purchase is required with all potential warranty claims. If you return something due to it being faulty or damaged we will refund any postage costs up to a maximum of rm25. Please contact us if your return exceeds this amount.

Most bikes and cycle gear are covered by a manufacturer warranty, however below is a list of scenarios that are not covered under warranty:

 

My product has arrived faulty or damaged.

We try our best to ensure items arrive in a good condition. In the rare event of a problem with your delivery, please either do not accept delivery or sign for the item as "damaged", or "unchecked" if you do not have the opportunity to inspect on delivery. You must inform us by email icebikeheaven@gmail.com or telephone of any such problems within 7 working days. We can then take the best course of action for you and the particular item. Please note that proof of purchase is required with all potential warranty claims. If you return something due to it being faulty or damaged we will refund the full amount of the order including any postage costs up to a maximum of rm25 within 30 days. Please contact us if your return exceeds this amount.

 

I've received an item that I did not order.

If we sent you something you hadn't ordered, you need to notify us within 7 working days by email (sicebikeheaven@gmail.com) or telephone. You can return the item within 30 working days unused and in its original packaging. We will refund you the full amount of the order including any postage costs up to a maximum of rm25 within 30 days. Please contact us if your return exceeds this amount.                 


 

1. All the goods are inspected before shipment, so if you are not satisfied with the purchase, you can exchange the items in one week and you must contact us within 24 hours of the receipt of your purchase

2. All return items must be in its original conditions, including box and accessories. Men made defects are not guaranteed, such as broken, scratched and so on.

 If the goods/products has been used or damaged by the customer, there will not be any refund. Icebikeheaven Enterprise will also not be responsible if your shipment is lost during the return transit.